The Importance Of Active And Effective Listening - 1319 Words

Have you ever been talking to someone and wondered if they were even listening to you? How do you know if they are actively and effectively listening to your concerns or just hearing you speak? People wonder this all the time, and it is a really an intelligent question to ask because we to come learn during adulthood that there is a difference between listening actively and effectively and just hearing what is being said, especially when talking to customer service agents over the phone. Throughout my time as a customer service and office support specialist (10 plus years) and having worked and trained in many different fields, I know that active and effective listening is a required skill that one must have to make the customer and/or clients feel appreciated and provide exceptional customer service. A company’s level of professionalism starts with effective and efficient communication which, in most cases, is initiated over the phone and most companies have mutually dependen t departments so communication skills are very important to have. Being able to communicate effectively and efficiently, one has to know that there is a sender and a receiver who communicates interdependently to make communicating effective as well as knowing how to use the five different stages in the listening process: receiving, understanding, remembering, evaluating, and responding (Listening Skills, 2016) in which a person gathers and processes information being said, uses memory functions, thumbsShow MoreRelatedThe Importance Of Active Listening, Positive Verbal Communication And Understanding Level Of Communication1588 Words   |  7 PagesThe Importance of Active Listening, Positive Verbal Communication and Understanding Level of Communication with Different Clients. 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Effective listening means that you as the provider are able to understand their body language and other nonverbal cuesRead MoreEssay on Strategies for Effective Managerial Communication1708 Words   |  7 PagesStrategies for Effective Managerial Communication Ensuring effective managerial communication is a daunting challenge. Each manager has to find their own â€Å"path† to capably communicate with their employees, employers, suppliers, business associates and clients. How is effective employee communication achieved? Effective employee communication is achieved by understanding yourself, the differences within your workforce and your company operating environment. It is based on successfully utilizingRead MoreImportance of Listening in a Workplace Environment789 Words   |  3 PagesImportance of Listening in a Workplace Environment Introduction Listening skills are one of the most fundamental aspects involved in communication. Some have argued that listening can account for around forty five percent of the time spent on communication. Listening can actually be a predictor of the level of interpersonal influence as well. Some level of hearing is innate in individuals however the level of hearing can vary widely depending on the person and their predispositions in regardsRead More The Importance of Effective Listening Skills in the Workplace538 Words   |  3 PagesThe Importance of Effective Listening Skills in the Workplace Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another. Read MoreLeadership And Communication : An Effective Leader1305 Words   |  6 Pagesthere is not a quick answer or even full agreement as to what makes an individual an effective leader. Although, in a majority of the research a common theme is occurring: communication. COMMUNICATION Communication. Easy, right? When you think quickly about communication, you might think, I do this every day. Can there really be that much involved? Academic literature and popular press texts suggest that effective communication is arrived at only if the communicator applies varied techniques thatRead MoreImportant Basis For Patient Centred Communication1245 Words   |  5 PagesTherapeutic communication is seen as a complex skill that involves much subtlety and requires a range of different approaches (Jones, 2009). 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